Use your mail app or Webmail to move all the messages from the "Sent Messages" folder into the "Sent" folder, then delete the "Sent Messages" folder.
Other mail apps will show you both mailboxes (Sent and Sent Messages, for example) and they will both contain the same list of messages.
If your mail app has already created a folder called "Sent Messages" to use, prior to Nov 2018, you can fix this easily!
Move your messages back into the folder you want them to live in long-term.
But Outlook still shows the folder was last updated more than 15 mins earlier. You can see the Sync Stats for the Inbox folder aren't correct (this is missing recent emails), unless you perform any of the above steps: The Outlook Connection Status appears fine: When Outlook is autoconfigured I noticed that the Send/Receive group is configured like this by default: If I tick the check box for "Include the selected account for this group" Outlook still doesn't update the Inbox unless it's closed and reopened.
In some cases, your mail program will default to storing your sent messages locally (on your computer) rather than on the server, meaning you won't have access to them on any other device other than the one with the locally configured sent folder -- this is most likely to occur on a laptop or desktop and not a tablet or phone.
If you still need to manually specify which sent folder to use, you can find the mailbox folder configuration using the following directions.
All the developer support forum content and knowledge base resources have moved to a new system as of April 1, 2017.
Rest assured that all the content is still available!
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